We take the utmost care in preparing your bouquets.
If something isn't 100% right, our friendly customer care team are just a moment away and will go the extra distance to make things right. Please direct all queries to Floraly's customer service, and we will do our best to resolve any issues asap.
If your flowers are substandard or incorrect, please attach a photo with your inquiry. Our customer care team will then assess the claim and get back to you within 24 hours. Please note that any refund issued may take up to seven working days reach your account.
Due to the perishable nature of the flora we provide (and Australia's hot summers!), please ensure that you get in touch with us within two days of receiving the bouquet so that we can effectively deal with your query.
Due to the relatively short life span of all cut flora, we do not accept returns or change of mind. All orders are final, and unfortunately cannot accept cancellations.
Please note that occasionally we may substitute flowers according to seasonal availability. Our florists pick the best available flowers to maintain a premium quality product, and we will strive to let all our customers know if any substitution is made.
It is solely the customer’s responsibility to apply any available discount codes before checkout. Floraly will not be responsible for refunds where a discount code was not applied.
To get in touch with the Floraly team regarding returns and refunds please contact us at: hello@floraly.com.au
Customer Reviews
Overall rating: 4.6 / 5 from 2725 reviews.
Bought as a 30th birthday treat for my daughter. The flowers were beautiful and delivered without any issues. Thank you so much
We are in UK & sent flowers as a birthday surprise for Sydney based daughter. She was delighted. They arrived on time & in good condition, just about to bloom. Order process was easy.
The beautiful bouquet of flowers were delivered to a friend the next day after ordering. I made an error with the order, and their customer service rectified it with grace and kindness. Highly recommend.
Sent to my daughter with love from home (Ireland), not a special occasion, just to let her know we all miss and love her ... the flowers were perfect!!
The flowers arrived with chocolates and the presentation was awesome. The boxing was beautiful. My 4-year-old Valentine’s daughter even climbed into the box after the flowers were taken out and shut the lid — it was so cute.
I ordered at 11:30pm the night before Valentine’s Day and they still delivered the next day, which was amazing.
Will definitely spend here again.
My colleague who recieved the arrangement was so pleased with the natives and beuatiful it was. Highly recommend.
Was happy with the delivery and customer service.
Native arrangement was for my daughter as a thank you for her hospitality during my visit to Australia.
The flowers arrived on the day requested and the bouquet was as the advertisement. My daughter was pleased with the flowers.
The ordering process was very clear and easy to do. Delivery was on time and the native flower arrangement I chose was greatly appreciated by the recipient!
