We offer same-day delivery in Sydney, Melbourne and Perth Metro areas, and next-day delivery to almost all other Australian addresses.
Next-day delivery is available to all other metro areas in Australia covered by Australia Post's guaranteed delivery network.
Addresses outside these areas cannot be serviced, as delivery times cannot be guaranteed and flowers may not arrive in pristine condition after multiple days out of water. If you do not live in a capital city, please check the Australia Post Express Network page for more information.
If you’re not sure and would like some help, please contact our customer service team and they’ll be happy to assist.
Orders sent to Sydney, Melbourne and Perth Metro areas are packed and shipped on the chosen date of delivery.
All other orders are delivered next-day, arriving on the nominated date of delivery at your chosen address within 24 hours of being shipped.
If you would like to send out flowers to a hospital, we would ask you to get in touch with the hospital first to make sure they will accept them. A number of hospitals no longer accept flowers due to health and safety regulations.
No, unfortunately given the perishable nature of flowers we are unable to sell to customers outside of Australia.
We offer same-day delivery on selected flowers in Sydney and Melbourne Metro areas, if you order before 12pm.
Because we source our flowers fresh each morning based on orders we've received, we can't guarantee same-day delivery on all arrangements.
For next-day delivery to Sydney, Melbourne and Perth Metro areas, please ensure you place your order before 8pm the previous day. For example, for next-day delivery on a Friday, orders must be placed by 8pm on Thursday.
For delivery elsewhere in Australia, please ensure you place your order by 8pm for 48 hour delivery. For example, for delivery on a Friday, orders must be placed by 8pm Wednesday. Please note we only deliver Tuesday to Friday to areas outside of Sydney, Melbourne and Perth Metro.
All locations covered by the Australia Post Express Network are packed and posted the day before your nominated delivery date and will arrive 24 hours later.
Please don’t panic if your flowers look a little bit more sleepy after their journey, they're just thirsty. After trimming your stems 3-5cm and popping them in water for 24 hours, they’ll perk up again.
We offer same-day delivery on selected flowers in Sydney and Melbourne Metro areas.
Because our flowers are sourced fresh daily, the earliest we can deliver most bouquets is next-day within Sydney, Melbourne and Perth.
For the rest of Australia, we offer express overnight delivery. For example, flowers will be sent out on Thursday for delivery on Friday.
Our flowers are sent in bud wherever possible and intentionally without water, as this means their petals are protected in the post and you can enjoy the full life of the flowers for longer.
All flowers are delivered in our signature gift box.
Our letterbox flowers are carefully flat-packed top-to-tail to ensure they are protected in transit. They are carefully laid out and wrapped in paper.
Our posies and hand-tied-in-glass-vase flowers are arranged by our florists in either a posy jar or a glass vase. The vase is wrapped in protective paper netting and secured to the box with twine.
On hot days, flowers may be wet-wrapped. While we endeavour to remove plastic from our packaging where we can, some particularly delicate buds may have protective netting.
No, they don’t! No signature is required for our flowers as we understand the importance of your flowers being there when you can’t be yourself.
We’re sorry to hear this. It might have happened because their letterbox is too small and there was no alternative safe place to leave them.
But don’t worry, your flowers are safe and sound at your local post office.
Rest assured that we choose flowers that are happy in their box for a couple of days. So they should still be in good condition when you collect them. If not, please let us know and we'll of course make things right.
We'll always send an email to you when your order is dispatched, which contains a link to the delivery tracking. Simply click the link and you’ll be able to track your delivery there.
If it's still not looking great, just get in touch with us and we can help investigate!
** Please note that tracking links may not become active until the morning your order is due to arrive.
Placing your order
Great question. We don't advice sending lilies to anyone who owns a cat because lily pollen is highly toxic for felines. There's always a danger that cats will brush up against the pollen and lick it off their fur, which would be bad. Azaleas and amaryllis are also highly toxic to our furry friends (if ingested) so best to avoid sending these to a pet-owning household, too. Other plants and flowers don't have the same level of danger to our furry friends, but if you or your recipient do have pets, it's a good idea to keep your plants or flowers out of their reach just in case.
Lilies are known to be highly toxic to cats and so we strongly advise that our bouquets that contain lilies are not sent to cat-owners.
We always make sure we design some arrangements that don't contain lilies but unfortunately if a bouquet does contain lilies we can't remove or substitute these.
Although lilies are the most poisonous flower to cats, we suggest that our all of our bouquets are kept out of reach of all pets as most flowers aren't too palatable if eaten in any quantity.
If you are still unsure about which bouquet to send, our customer service team are on hand to help.
Yes, absolutely. Flowers are a fantastic way of showing appreciation, say sorry and celebrate significant milestones.
Each bouquet has been designed by our expert florists and so unfortunately we can’t make any changes or substitutions to the arrangements shown on the site.
In order to ensure your flowers are ready to post in time for your expected delivery date, our Flower Team needs to start preparing them in advance. We aim to be as flexible as possible but once the order is with our distributor we unfortunately cannot change your order.
Please double check your order details on your confirmation page and order confirmation email.
No worries. Please reach out to us at firstname.lastname@example.org and we will be happy to adjust that for you.
Once you've placed your order you can change the message, date and address in My Orders for up to an hour.
For next-day deliveries you may not be able to change this if the flowers have already processed for delivery but contact us if you need any help.
Please contact us at email@example.com if you would like to cancel your order.
We have lots of useful tips and tricks on our Flower Care page.
In addition you will receive a booklet together with your order giving you additional information on how to care for your flowers.
After a long trip we all get a bit thirsty. The first and most important thing to do is trim a good 3-5cm off each stem. This allows the plant to then better absorb the water. Simply placing them in water without cutting the stems will not hydrate them as well.
Now it's time to arrange them in a clean vase with about 1 litre of water and the flower food.
If possible, use a vase that has a narrow opening at the top as this will better support the stems. Additionally you can use your foliage to create a framework that will support the more delicate stems while they rehydrate.
Don’t worry. We send our flowers in bud as this means that they travel much better and that the blooms will last for much longer.
Once they are sitting in water they will fully open up over the next 24-48 hours.
** Please note, each stem is unique and seasonal, so on some rare occasions colours may vary or our florists will substitute stems to give you the highest-quality bouquet.
We intentionally leave on the 'guard petals’ on our roses as this protects them during transit.
These are the oldest and tough outer petals which can make the flower look tired and brown.
However if you gently remove the outer 2-3 petals you'll reveal the new and soft petals inside. This also helps your flower to begin opening up once it's been trimmed and popped into some water.
Hot weather can be pretty tough on the best of us but flowers are actually pretty though and more resilient than you might expect.
Key tips to remember are keeping your blooms in plenty of clean, cool water and keeping them away from direct sunlight.
If it gets really hot you might even consider popping them in the fridge for a couple of hours so that they can rehydrate and freshen up.
If after 24 hours in water your flowers haven't rehydrated and are looking sad then please contact our customer service department. We will be more than happy to assist you
In the event of extremely hot weather we will suspend flower deliveries. In this event we will notify you in advance to ask how you would like to proceed.
We take great care in preparing and packaging our bouquets so that they arrive in the best possible condition. We lay the stems top-to-tail, with the more delicate blooms netted in special petal protectors.
Our flowers aren’t sent with water, so pop them in water as soon as you unwrap them. All of our flowers come with care booklets, which include top flower-arranging and flower-care tips from our expert florists.
Our boxes and care booklets are fully recyclable, and our letterboxes use up to 80% less packaging than traditional flower deliveries. Unfortunately our cellophane and flower nets currently aren’t recyclable but we are investigating other options and hope to implement them shortly.
We prepare and post each bouquet soon after it’s picked, so you only receive the freshest of flowers. Because we skip many of the steps of the traditional flower supply chain, our flowers last longer than other brands.
Each flower has a different vase life but we’d expect your bouquet to be enjoyed for around 7 days or longer. However, some of our flowers actually last 2 - 3 weeks, and we try to use longer-lasting flowers where possible. These time frames of course depend on how the flowers are cared for.
Not at all! We only select and send flowers that can survive in our boxes for up to 48 hours and still be in tip-top condition, so not to worry if they are not put into water as soon as they arrive.
We’ve developed our box to be sturdy and strong enough to prevent damage to the flowers. We also pack the flowers in a way that minimises movement within the box during transit which prevents the petals becoming bruised.
Mother Nature herself also helps us out here, as many flowers naturally have their own methods of protection. We send some blooms in bud, such as lilies and alstroemeria, which keeps the flowers safe as they travel.Within a few hours of arrival however, once placed in water, your flowers will begin to bloom and after 24 hours you’ll be enjoying beautiful flowers for many days to come.
Many flowers have specific ‘guard’ petals, to protect the delicate inner petals as the flower grows. Often these are barely noticeable, but on some blooms - such as roses - you may spot a few of the outside petals looking a little older or discoloured. These are the guard petals, that have helped to protect the rose on its journey but can now be gently removed as they’ve done their job!
We also add our own netting to some of the most delicate flowers which gives them extra protection so every bloom arrives in perfect condition, always.